Reference

Browse Our Privacy Policy

We keep this document straightforward so you know exactly what happens with your information the moment you open an account or fund your wallet through bKash, Nagad or Rocket.

Data CollectionAccount SecurityPayment PrivacyCookie UseYour Rights
rajabet Browse Our Privacy Policy
DATA HANDLING PRACTICE

Switch to the Details on How We Secure Data

We apply several layers of protection across your account lifecycle. From the moment you enter your bKash PIN to confirm a deposit, through to how we store session logs on our servers, each step has a defined security control. Here is what that looks like in practice across six areas that matter most to your privacy.

Encryption in Transit

Every connection between your device and our servers uses transport-layer encryption. Whether you access rajabet from a mobile browser or our app, data travels through an encrypted tunnel so credentials and wallet details stay unreadable to outside parties.

Cookie Management

We use cookies to maintain your login session and remember device preferences. You can clear cookies from your browser settings at any time. We do not use tracking cookies for third-party advertising and we explain each cookie category in the cookie section of your account settings.

Account Verification

Before processing a withdrawal through bKash, Nagad or Rocket, we verify that the request matches the registered wallet. This step prevents someone else from redirecting your funds if your session is compromised on a shared device.

Data Retention Windows

Active accounts retain transaction history and login records for the duration of account activity. Once you close your account, identifiable data enters a limited retention window required by applicable regulations, then gets permanently removed from active databases.

Access Logs

We maintain internal access logs that record which team members viewed personal data and why. These logs are audited regularly and any access without a documented support ticket or compliance reason is flagged for investigation.

Requesting Changes

You can ask us to correct inaccurate personal details, export a copy of your stored data, or delete your account entirely. Submit through live chat or email, confirm your identity with your registered mobile number, and we process within the timeframe stated in our reply.

REACH OUR TEAM

Open a Privacy Request With Us

If you have a question about how your data is handled, or you want to exercise a right described in this policy, our support channels are built to route privacy queries quickly. We treat every data request as a priority regardless of whether you contact us by live chat, email or messaging app.

Live Chat Tap the chat icon from any page on mobile or desktop. Mention that your query is privacy-related and the agent will escalate to the data team without you needing to repeat details across departments.
Email Send your request to our support email address. Include your registered mobile number and a brief description of what you need — data copy, correction or deletion — so we can begin processing before we reply.
Messaging App Reach us through our messaging channel linked in the footer. This works well if you are on mobile and want to attach a screenshot of the account section or transaction in question for faster resolution.

Check Common Questions About Your Data

Below are the questions we hear most often from account holders about how their personal information is managed. Each answer is specific to the privacy practices described on this page and reflects the data flows tied to bKash, Nagad and Rocket transactions.

We collect your name, mobile number, email address and the wallet credentials you use for bKash, Nagad or Rocket. We also receive your device type, IP address and browser version automatically when you connect.

Your payment details travel through an encrypted connection between your device and our servers. We do not store your full wallet PIN — only the reference needed to match the transaction to your account for verification purposes.

We share data only with payment processors who clear your bKash, Nagad or Rocket transfers, security partners who help detect fraud, and authorities where local law requires it. We never sell personal information for marketing purposes.

Once you close your account, identifiable records remain in a limited retention window dictated by applicable legal obligations in your region. After that window expires, we permanently delete identifiable data from active systems.

Yes. Contact our support team through live chat or email, confirm your identity with your registered mobile number, and we will compile and deliver a copy of your stored personal data within the timeframe stated in our response.

Open live chat or send an email to support with the specific detail you want corrected — for example a misspelled name or outdated mobile number. After identity verification, the update applies to your account within a short processing period.

We use session cookies to keep you logged in and preference cookies to remember your device settings. You can clear or block cookies through your browser at any time. We do not deploy third-party advertising trackers.

Access to rajabet depends on local law and eligible regions. Where regional regulations impose stricter data-handling rules, we apply those additional protections to accounts registered from that jurisdiction automatically.

We notify you through the email address or mobile number linked to your account before any material change takes effect. The updated policy is also posted on this page with a revised effective indicator so you can review differences.

Contact support immediately via live chat or email. We lock the account, review access logs for unusual activity, and guide you through resetting your credentials. If a Rocket or Nagad withdrawal was attempted without your consent, the data team investigates the transaction trail.